Job Description
About Company
Founded in 2019, apna is India's largest professional networking and jobs platform for >250M members of India's rising working class. Our mission is to connect people to opportunities and help reduce the skill and employment gap.
We help candidates build their digital professional identities, find the best fit hyperlocal jobs, grow their network and learn new skills to grow their careers. Employers can find the best talent and hire for over 70 different roles in < 48 hours.
Having raised $190+ million from marquee investors like Insight Partners, Tiger Global, Lightspeed India, Sequoia Capital, Rocketship.vc and Greenoaks Capital, Apna is on a mission to enable livelihoods for billions in India.
Job Description:
We are seeking a dedicated Community Trust & Safety Specialist to join our team and help maintain a secure and welcoming environment for our users. The ideal candidate will be responsible for monitoring user-generated content, enforcing community guidelines, and taking appropriate actions to address potential safety issues and policy violations.
Requirements
Roles & Responsibilities:
- Monitor user-generated content and interactions to ensure compliance with community guidelines and policies.
- Respond to user reports and concerns promptly and effectively.
- Investigate and address instances of harassment, bullying, spam, or other violations of platform rules.
- Collaborate with cross-functional teams, including content moderators, customer support, and legal, to enforce policies consistently.
- Contribute to developing and updating community guidelines and safety protocols as needed.
- Stay up-to-date with industry trends, regulations, and best practices related to online community safety.
- Contribute to the development and improvement of tools and technologies to enhance community safety.
- Meet productivity and quality targets set by the project management teams.
Skills Required:
- Bachelor's degree or specialized diploma in a relevant field.
- Previous experience in a Trust & Safety, Content Moderation, or a related role is preferred.
- Strong understanding of online community dynamics and potential risks.
- Excellent communication and interpersonal skills.
- Analytical skills for monitoring and interpreting data related to community safety.
- Ability to work independently and make informed decisions under pressure.
- Strong problem-solving skills and attention to detail.
- Knowledge of Google/Microsoft Suite.
