Jobbeschreibung
Responsibilities
Customer Relationship Management
Expands and holds accountability for executive customer and partner relationships with a focus on leading the definition of business outcomes across large stakeholder groups and coaching teams to align Microsoft strategy to Microsoft's most strategic customers and their business priorities.
Customer Success Leadership - Consumption Leadership
Partners with customers (including upper level executive stakeholders) to develop a deep understanding of their business goals and priorities.
Position large-scale programs to solve the most complex business and industry outcomes and customer priorities to drive consumption holistically across the entire portfolio.
Customer Success Leadership - Customer Strategy and Growth
Expands upon account team planning, promoting business and technical needs for change to challenge customer thinking that drives current and future growth and transformation towards modern digital approaches.
Customer Success leadership - Delivery and program Management
Serves as a trusted advisor to key stakeholders and executives to develop and deliver strategic roadmaps for executing program planning and customer-facing program reviews, prioritizing complex engagements, and influencing key stakeholder and executive expectations to address agreed-upon business and industry outcomes and customer priorities to deliver ongoing customer success.
Serves as point person for day-to-day program/project management, escalation and risk management, effective customer and Microsoft Executive relationship management, customer support escalation point-of-contact, Microsoft-Partner related project management as needed and strategic technical direction for energy focussed customers.
Technical Relevance
Leverages a broad understanding of industry and technical expertise to act as a advisor and visionary to lead customer success. Other
Embody our Culture (https://www.microsoft.com/en-us/about/corporate-values) and Values (https://careers.microsoft.com/us/en/culture)
Qualifications
Required/Minimum Qualifications
Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6 years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4 years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
OR equivalent experience.
5 years of relevant work experience within Energy related industry
5 years of complex program delivery Additional or Preferred Qualifications
7 years relevant work experience within customer industry.
Project Management Institute (PMI) or equivalent Project Management certification.
Prosci or equivalent Change Management certification. Customer Success Account Mgmt IC5 - The typical base pay range for this role across the U.S. is USD $124,800 - $242,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $159,000 - $264,000 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .