Front Desk Agent

Do you have a passion for providing exceptional guest experiences? Are you a self-motivated, guest-focused individual with a warm and welcoming personality? If so, we have the perfect opportunity for you!

TheHilton Garden Innhotel located inFort Myers, FLis currently hiring for aFull-Time Front Desk Attendantposition, offering comprehensive benefits. As a valued member of our team, you will enjoy a great work environment surrounded by friendly coworkers. We believe in nurturing our employees' career growth and offer cross-training and mentorship opportunities.

As aHiltonTeam member, you and your family will also receive amazing discounts on hotel rooms for both business and leisure travel. In addition, we have company-wide incentives throughout the year for all staff to enjoy.

This is a truly exciting opportunity that allows you to develop your professional skills while working in a dynamic and rewarding environment.

Pay:$14 - $15 Per Hour

DailyPay - Get Paid Any Day!

Refer a friend once you join and earn up to $500!!!

Responsibilities:

• Maintain a warm, welcoming, and professional demeanor while interacting with all guests.
• Check guests in and out of the hotel, ensuring proper payment is received, special requests are noted and fulfilled, and accurate information is recorded.
• Answer the phone in a professional and helpful manner.
• Follow procedures for posting charges and settling guest accounts.
• Effectively address and resolve guest problems to increase guest satisfaction.
• Be knowledgeable about emergency procedures and hotel policies.
• Practice punctuality for scheduled shifts.

Shifts:7am-3pm, 3pm-11pm (Must have weekend availability)

Job Type: Full-Time

Keywords: Hotel, Hospitality, customer service, receptionist, administrative

Requirements

• OnQ System Experience a plus
• Hotel experience is a plus
• Multitasking
• Customer service skills

Benefits

• Full Time Benefits: Health & Dental Ins, PTO, 401K Matching
• DailyPay - Get Paid Any Day !
• Tuition Reimbursement
• Brand Wide Hotel Room Discounts
• Company Wide Hotel Room Discount Program
• Referral Bonus Incentive
• Retention Bonus Incentive
• Annual Review Program
• Extensive Room for Growth
• Paid Training

Qualification

High School or equivalent