Job Description
Responsibilities
Response and Resolution You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices Readiness You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness. Product/Process Improvement You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements
Qualifications
Required for Exchange 5 years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3 years technical support, technical consulting experience, or information technology experience Deep understanding in Exchange architecture Deep troubleshooting skills with Exchange Experience with Exchange 2010, 2013 and 2016 Experience with Windows Server 2012 and 2016 Design, administration and, or support experience with Exchange On-Premise and Exchange Online environments Experience with Migrations to Exchange On Premise to Exchange Online Troubleshooting skills with Exchange Transport and Client Access Troubleshooting experience with Devices syncing. Experience with Exchange Disaster Recovery scenarios Deep understanding of Active Directory and DNS O365 Security and Compliance related technologies (eDiscovery, DLP, ATP, OCAS, etc.) Required for Outlook Microsoft Office applications and Outlook 2010, 2013, 2016 Microsoft Office 365 and, or Exchange on-premise servers administration (2007, 2010, 2013, 2016) Windows Server concepts and administration (Active Directory, Group Policy Management, Networking) Networking (HTTP, DNS, TCP, IP) Outlook for iOS, Outlook for Android, and Outlook for Mac Language Qualification English Language: fluent in reading, writing and speaking. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .